Twitter Effect rattles Hollywood

Avalanche of raves or pans can be set off before credits stop rolling

By Michael Sragow | michael.sragow@baltsun.com

August 19, 2009

While word of mouth could always make or break a movie, it usually took days to affect the box office. But the rise of social networking tools like Twitter may be narrowing that time frame to mere hours. And that has Hollywood on edge.

This summer, movies such as “Bruno” and “ G.I. Joe” have had unexpected tumbles at the box office – just within their opening weekends – while “Transformers: Revenge of the Fallen” survived blistering critical reaction to become a blockbuster.

Box-office watchers say the dramatic swings may be caused by Twitter and other social networking sites that can blast instant raves – or pans – to hundreds of people just minutes after the credits roll.

“Almost every time after I go out [to a movie], I’ll tweet about it,” says Lindsay Wailes, a cook and barista from Westminster. “I tweeted about ‘G.I. Joe’ as soon as I left the theater.” Her take on the movie: “If you like science or plot, this isn’t a movie for you; if you like explosions for no reason, you’ll love it.”

She also listens to what others have to say: She turned her back on the shock comedy “Bruno” because of downbeat Twitter reviews. “A lot of my friends are crazy young people – I’d expect them to like ‘Bruno’ more than an actual critic, and even they said, ‘It’s crass, don’t see it.’ So I didn’t bother.”

Studios are trying to gauge the impact of an avalanche of tweets, and how it affects the staying power of a movie. Was the 39 percent box office drop of “Bruno” from Friday to Saturday a case of disappointed moviegoers tweeting from theater lobbies? Or did a limited fan base for “Bruno” exhaust itself on that first day?

“I think Twitter can’t be stopped,” says Stephen Bruno, the Weinstein Co.’s senior director of marketing. He’s trying to stay ahead of an audience’s appetite for instant information.

“Now you have to see it as an addition to the campaign of any movie,” he says. “People want real-time news and suddenly a studio can give it to them in a first-person way. The blogs have to go to our feeds for the latest trailers and reports.”

Eamonn Bowles, president of Magnolia Pictures, says studios are worrying about a time when “people will be twittering during the opening credits – and leaving when they don’t like them.” But he also warns, “the next step [for the Twitter Effect] is for studio marketing to manipulate it.”

The Weinstein Co. has already done that big-time for the Friday release of the Quentin TarantinoBrad Pitt World War II epic “Inglourious Basterds.”

The company packed a screening at San Diego’s Comicon with people who won access via Twitter. It also staged “the first ever Red Carpet Twitter meet-up” during the movie’s premiere at Mann’s Chinese in Hollywood, generating celebrity tweets including Sarah Silverman‘s “just made me smile forever” and Tony Hawk’s “another Tarantino classic.”

Twitter has broadened the reach of bloggers and other aspiring opinion-makers.

“Just two years ago, if I saw a movie I loved or I hated, I’d be able to tell a dozen friends, tops,” says John Singh, who works for the movie and social networking Web site Flixster. “Now, I can be walking out of a theater as the credits are rolling and immediately tell 500 people what I thought. … It’s never been this easy to be this influential.”

Bruno says that the savvy use of Twitter can build up a force that’s sometimes just as powerful as “word of mouth”: “want to see.” Take “The Proposal,” a film that had little advance buzz, yet has become one of the summer’s most profitable productions. (It cost $40 million and is grossing upward of $159 million.) Flixster, which runs the Movies application for iPhones, worked with Disney/Touchstone to promote the Sandra BullockRyan Reynolds romantic farce. Flixster’s Singh credits the campaign with increasing the film’s opening-weekend haul by 30 percent.

“Nothing else can get you the same mass of people all immediately saying how they felt about a movie 30 seconds after it ends,” says James Lombardi of Baltimore, who sometimes uses Twitter to get a fix on a movie.

Positive reviews from her Twitter friends can persuade Wailes to attend a film if she’s “undecided.” If it “gets raves from people I network with, since I know I have something in common with these people, I figure there must be something in the movie that I might want to see.” Since even the four-star professional reviews for “Up”sent mixed signals to her – was it a kids’ film with a lot of adult scenes? a comedy with a lot of heartbreak? – she was on the fence about seeing it.

“But when I saw so many great reviews on Twitter, about both the silly elements and the heartfelt montage, they encouraged me to go.”

Others see the Twitter Effect as more urban legend than viable trend. Gregg Kilday, film editor of the trade paperThe Hollywood Reporter, notes that it’s impossible to separate the factors that would explain a film’s drop or rise in box office.

“Even if you don’t have Twitter, a lot of people, especially kids, have long had the ability to text each other, sometimes from within the theater,” he says. “And for a lot of the mass-market movies, the potential audience will go whether friends tell them they’re good or not. Universal did a great job of marketing ‘Bruno’ and getting awareness of a character who was not well-known, but they may have been trying to mass-market a figure that had no mass appeal.”

Brandon Gray, president and founder of boxofficemojo.com, notes that, just a few months ago, the hit teen-romance vampire film “Twilight” dropped 41 percent from Friday to Saturday, without any discussion of the Twitter Effect.

“There have been many indications through the years that films targeting teens and young adults will have a huge Friday, and a more front-loaded weekend,” Gray says. “That’s just kind of how it goes.”

Ira Miller, owner of the Rotunda Cinemas, says: “Even ‘The Ugly Truth’ opened bigger on Friday and then dropped.”

Movietickets.com recently ran a home-page poll in which 88 percent of the voting sample said Twitter had no effect on them. Joel Cohen, the company’s executive vice president and general manager, thinks “we may be putting too much weight onto the Twitter Effect. But you can see Twitter’s benefits as a communications tool that spreads the word about a film, and the negatives have yet to be proven.”

Cohen theorizes that Twitter may have a larger influence on the success of smaller films such as the hit documentary “Food, Inc.” than it does on major studio releases. (Gray cautions that, compared with the money generated by studio features, the $3.6 million gross of “Food, Inc.” is “just a drop in the bucket.”)

Bowles, who distributed “Food, Inc.,” acknowledges that “we did some Twitter-specific things, including a Twitter-cast with the movie’s director, Robby Kenner.” But he’s cautious when it comes to describing Twitter as a “revolutionary” force.

“Revolutionize moviegoing? No. But all the tiny little bits together [Twitter, MySpaceFacebook, and others] can add up to something meaningful.”

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